Business Context

Answer these business questions first. After that, you will continue to the business diagnostic, followed by the AI readiness evaluation.

1. Which best describes your business?

Brick-and-mortar retail (physical store)

Online retail (e-commerce)

Hybrid (both in-store and online)

Service-based business (appointments, bookings)

Other

2. Where do most of your customer interactions happen? (Select all that apply)

In-store (face-to-face)

Phone / SMS

Website (contact forms or chat)

Social media (Instagram, Facebook, etc.)

Online store (Shopify, etc.)

4. What is your biggest challenge right now?

Responding to customers quickly

Keeping up with marketing and social media

Managing day-to-day operations

Training staff / keeping things consistent

Getting more customers / increasing sales

5. What is your second biggest challenge?

Responding to customers quickly

Keeping up with marketing and social media

Managing day-to-day operations

Training staff / keeping things consistent

Getting more customers / increasing sales

6. Where do you personally spend the most time each week?

Answering customer questions

Creating marketing content

Managing staff / operations

Administrative work

Other

7. How do you currently keep track of customer work, jobs, leads, or orders?

Mostly memory or informal notes

Paper notes or notebooks

Spreadsheets or shared lists

A dedicated business system or software

A mix of several methods

8. How comfortable is your business with changing tools or processes when something is not working?

Not comfortable

Somewhat comfortable

Comfortable

Very comfortable

9. What would you most like to improve in the next 30 days?

Save time

Increase sales

Improve customer experience

Reduce stress / workload

Improve consistency